Product Overview
Streamline your communication with an all-in-one platform that seamlessly integrates telephony, PBX, messaging, meetings, and contact center capabilities.
Call Center
Additional PBX functionality to help you offer world-beating customer support.
Co-listening
Nexustalk 's co-listening is a powerful agent coaching and supervisory tool that enables real-time feedback and guidance to agents. Part of the call center solution, it boosts agent performance, customer satisfaction, and overall efficiency through live monitoring of agent calls.
Performance statistics
Nexustalk statistics feature provides real-time insights into call center performance, including call attempts, traffic load, completion rates, and usage patterns. With graphical and numerical data, you can make data-driven decisions to improve service, productivity, and resource optimization.
Callback and chat
Never let agent availability affect customer service. Nexustalk callback feature automatically calls customers back when it's their turn, while the branded live chat widget on your website offers features such as estimated wait time, direct contact options, and callback request.
Phone Systems
Fixed and mobile telephony, and PBX. All your voice communication needs in one place.
Queuing system & smart routing
Nexustalk Queueing System directs incoming calls to team members and departments. Use caller info for intelligent routing with ACD, IVR & competency-based routing. Connect customers to the right agents, boost agent efficiency, save time and increase customer satisfaction.
Call recording
Automatically record phone conversations for better training, security and legal compliance. Call recording is available on mobile, landline and softphone platforms.
Any device, any platform
Regardless of where a call happens – over cellular, PSTN or the Internet – the experience and features are the same. Nexustalk is the only mobile virtual network operator (MVNO) leveraging TDC and Telia infrastructure across the Nordics. Keep in touch with colleagues and customers in any way you choose. It’s your call.
Integrations
Connect all your systems and streamline your workflows.
Seamless Third-Party Integrations
Nexustalk works seamlessly with third-party platforms. Install dozens of integrations from our ever-growing app directory. Easily connect with various CRM, ERP, ticketing, and CC systems.
Boost Productivity, Enhance Security
Improve your customer service and increase your team's productivity using our API integrations. Add extra security with trusted tools like BankID.
Featured integrations
BankID
Verify callers’ identity. Add extra security and efficiency with BankID.
Hubspot
Make calls via Hubspot or access your Hubspot info directly in Nexustalk.
Microsoft Teams
Integrate Nexustalk’s telephony into your Microsoft Teams platform for seamless collaboration
Administration
We make it easy to DIY. Manage your workflows, user profiles and licences quickly and easily.
Unified self-service portal
Nexustalk self-service admin portal allows you to manage users, licenses, costs, and security in one place. It includes mobile network operator services, adding/deleting SIM and eSIM cards, managing data plans and PIN/PUK codes. Manage landline and mobile telephony from a single portal for a seamless experience, improved customer service, efficiency, and cost reduction.
Simple PBX admin
Customise and brand your customer's contact experience with Nexustalk PBX builder. Easily update self-guided messages, audio, music, and opening hours. Improve customer service and personalisation with easy management and updates to your business' phone system.
Easy user onboarding
Streamline user onboarding with Nexustalk. Users are invited automatically and receive immediate information to get started. Apps are available on all platforms and single sign-on through Microsoft or Google. Save time and resources while improving the user experience with easy onboarding.
Service and Support
Nexustalk helps you succeed. All the advice and support you need, whenever you need it.
Personal support
Nexustalk offers top-notch support in EMEA in Swedish, Finnish, and English. Access the support portal and documentation in Swedish and English for all the necessary information you need, and count on Nexustalk for assistance whenever needed.
Dedicated Customer Success Managers
Get a dedicated point of contact for efficient project management, customer service, and ongoing support with Nexustalk's Customer Success Manager. From onboarding to proactive performance review, your CSM will help you throughout your entire time with Nexustalk.
Nexustalk Academy e-learning platform
From beginner to expert, Nexustalk's e-learning platform offers interactive onboarding and training with videos, quizzes, and activities. Get up to speed on basics or advanced features easily.
See Nexustalk in action
Contact us now to arrange a demonstration
