Microsoft Teams
Integrate Nexustalk’s telephony into your Microsoft Teams platform for seamless collaboration.
Overview
Everything in one platform. Access your Nexustalk telephony features directly within Microsoft Teams.
Sync your presence, contacts, calendar and more for a complete communication solution. Improve your company communication – internally between colleagues, and externally with customers. By integrating your telephony solution with your collaboration platform, you’ll get access to all the essential tools in one place. Two-way Presence Sync means your availability is synchronised on each platform. In a meeting? Automatically opt out of support queues. On a call? Your Microsoft Teams status updates accordingly. Nexustalk and Teams work together seamlessly. With your telephony in Microsoft Teams, it’s super-easy to keep in touch – even across national borders! You can call, chat, and transfer calls between colleagues free of charge, and communicate with everyone else at affordable rates.
Don’t switch between apps
Gone are the days when you had to use another app or your mobile to make an outbound call. Now, you can call out directly within Teams, using Nexustalk’s Teams integration. Get access to all Nexustalk features by integrating with Microsoft Teams. Control your PBX and call out to anyone in the world in an easy-to-use interface within the Teams ecosystem. All in one environment – it’s a truly seamless experience.
Presence sync
Presence synchronisation enables you to automatically sync a user's profiles and call status from Teams to Nexustalk. This makes it easier for colleagues to collaborate and see when you're busy in either platform.
Complete control of the PBX
Users can control their Nexustalk profiles directly within Teams, access incoming call lists, recordings, look-up, and voicemails.
Decide which number to show
You can control Nexustalk’s caller ID masking within Teams, meaning that you decide which number to display when calling out (fixed office number, mobile number or company switchboard number).
Get notified of incoming calls in Teams
Accept calls and use Teams to control call handling such as transferring and receiving calls to your fixed number.
One client to answer and handle inbound PBX calls
Total flexibility with call handling. Your colleagues can choose whether to answer inbound calls via Teams or Nexustalk - whichever suits their needs best. More flexible for employees, and better customer service.
Call all of your Outlook contacts
All your contacts are pulled from Outlook Exchange so you can call them directly on their mobile or fixed number – whether they use Microsoft Teams or not.
Getting started
Using the integration requires valid licences from both Nexustalk & Microsoft.
Your Customer Success Manager will guide you through the process to make sure everything goes smoothly.
Reach out to them to get started, or if you’re not already a customer contact us here for more information.
Questions about integrations?
Contact sales, your Customer Success Manager or one of our certified partners to learn more.
