Zendesk

Streamline daily tasks. Save time. Increase productivity.

With Nexustalk for Zendesk you can improve your employees efficiency by integrating Nexustalk services directly into Zendesk. Allow your agents to focus on the conversation instead of switching back-and-forth between tools. Get the information and functionalities you need inside Zendesk, while saving valuable time and minimizing distractions.

Delight your customers

Nexustalk for Zendesk displays essential customer information before an interaction even begins, enabling a personalised and well-informed customer interaction.

Empower your agents

Nexustalk for Zendesk removes most of the mundane and error prone manual data entry required to keep data consistent offering a more efficient workday with less frustration.

Streamline your work

With Nexustalk for Zendesk, agents no longer need to switch between applications during an interaction, saving time but also maintaining their focus on what matters the most: your customer.

Embedded softphone

Get the whole Nexustalk web app embedded in your Ticketing system with complete softphone capabilities such as receiving, placing and transferring calls (incl. click-to-dial), muting and putting the caller on hold.

Contact lookup & history

For both incoming and outgoing calls, Nexustalk looks up the number and fetches all relevant contact information from your Ticketing system in a pop-up. View the contact’s call and ticket history, listen to recorded calls and voicemails, as well as navigate to the contact card with a single click. You can also place a call directly from the contact card.

One-click creation

Create a new contact, ticket or account for a previously unknown caller with one click inside the call modal and log activities during the call.

Easy queue management

Manage availability and queue membership. View live queue statistics, monitor current queue calls and view queue call history

Install the integration in the Nexustalk App Directory, located in the admin portal.

Already a Nexustalk customer? Check out our support & installation document.

Read more about Zendesk Call-ID.

Contact sales, your Customer Success Manager or one of our certified partners to learn more.